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Privacy Policy

Updated: March 24, 2018

At the The Hound & Heather,  we take your privacy seriously. We are not in the business of selling, or trading email lists with other companies or businesses.

This Privacy Policy provides detailed information regarding when and why we collect your personal information, how we use it and the limited conditions under which we may disclose it to others.

The Devil’s Punchbowl Hotel is a “data controller” for the purposes of the General Data Protection Regulation 2016 which means that we are responsible for, and control the processing of, your personal information.

1. WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect information about you when you register with us, contact us via social media or complete an online booking to use our products and services. We collect information about you when you contact our team to make bookings at our hotel and restaurant. If you contact us, we may keep a record of that correspondence.

We also collect information from you when you sign up to any of our marketing communications or provide feedback. These may be carried out online, by telephone or in person.

2. PERSONAL DATA

Some of the information we collect may be classed as personal data, that is, it is information about an individual who can be identified from it. It may be collected any time you submit it to us, whatever the reason may be.

In doing business with you, typically we will collect:

  • Contact details (including name and address, telephone and email details)
  • Personal information (for example date of birth, nationality)
  • Credit card details (for reservation and transaction purposes)

From our overseas guests we also collect passport details, as required by law.

If you choose to connect with us via social media links, for example such as Facebook or Twitter, we may collect your user name, your name (including surname) and email address, your gender, and your location.

If you provide us with any personal data relating to any third party (e.g. information about your spouse) for particular purposes, by submitting such information to us, you warrant and represent to us that you have obtained the consent of such third party to provide us with their personal data for the respective purposes.

3. HOW WILL WE USE THE INFORMATION ABOUT YOU?

We use the information we collect about you to process your bookings, answer your queries, and to provide our hotel and restaurant services.

With your consent, we will contact you via our marketing and sales channels (email/ phone/ post) about our products and services which we think may be of interest to you.

We may use your information collected from the website, via cookies or direct input, to personalise your repeat visits to our website and send triggered messaging emails to you.

We may use your information to meet and comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory body which are binding on us.

We sometimes engage the services of trusted third parties to process the information collected by generating anonymised statistics to assist us with our marketing campaigns and business analysis. It is not possible for the business to identify an individual from such anonymised data presented in our internal reports.

4. DATA SHARING

Where we use contracted and trusted third parties, we will share your data with those parties for that purpose. This includes the processing and delivery of marketing communications to you and any other third-party services engaged to perform a business support, operational or administrative function.

Third parties are subject to confidentiality obligations and may only use your personal data to perform the necessary functions and not for other purposes.

We do not share your data with any third parties outside of the above processing arrangements. From the data we collect, you will only ever receive marketing communications from us for The Hound & Heather

We may also disclose personal data as permitted or required by law. For instance, we are legally required to retain details of guests who have stayed with us during the last 12 months. If asked by the authorities, such as the police, we may share your personal data with them for the purposes of prevention and detection of crime. Information is not shared with them outside of this purpose.

5. TRANSACTION AND INFORMATION SECURITY

We understand how important it is to securely store any information that you provide. We take reasonable appropriate technical and organisational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss and unauthorised access or disclosure. Although we take reasonable care to keep your personal data secure, we cannot be held liable for any loss you may suffer from unauthorised access or loss of any data provided. As part of our security measures, we use encryption technologies for online transactions via our booking websites.

6. MAILING LISTS

We use a third-party provider – Mail Chimp, to deliver our email newsletter. We gather statistics about email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter, and to enable us to provide tailored communications

7. DATA RETENTION

Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws

If you are a member of our email database, we will retain your data and continue to communicate with you until you unsubscribe.

If you contact us or stay with us after 25th May 2018, we will only communicate with you if you give us your consent.

 

 

 

8. ACCESSING AND AMENDING YOUR PERSONAL INFORMATION

You have a right to access a copy of the information which we hold about you. If you would like to do this, please write to us at the following address:

The Hound & Heather

52 London Road

Hindhead, Surrey

GU26 6AG

 

 

We want to make sure that your personal information is accurate and up to date. You are able to make amendments, or withdraw your consent for use, by telling our reception staff when you check in at our hotel

If you withdraw your consent to any or all use of your personal data, depending upon the nature of your request, we may not be able to provide or continue providing our products and services to you, or administer any contractual relationship already in place. You understand and agree that in such instances where we require your personal data to fulfil a contractual obligation to you and you withdraw your consent to collect, use or disclose the relevant personal data for those purposes, we cannot be held liable for breach of that agreement. Our legal rights and remedies in such event are expressly reserved.

9. COOKIES

We use cookies on our website to enhance your experience with our brand. A cookie is filled with data files that are placed on your computer or portable device each time you visit a website. They are stored on your web browser and enable us to personalise your experience when you visit our website. You are welcome to change your browser settings to not accept our cookies; should you choose to do this you may find that the functionality of our websites is reduced.

We may use cookies on our website for the following purposes:

To enable certain feature and functions (e.g. remembering your user-id, browsing and other product and/ or service preferences).

To identify the causes of problems arising at web servers and to resolve these problems or improve efficiency of group websites.

To improve the contents of the website and emails from us.

To customise the contents of the website and emails from us to suit your individual interests or preferences.

To utilise your browsing history on the website and the results of questionnaires for market research or marketing.

 

10. LINKS TO OTHER WEBSITES

This privacy policy applies solely to information collected by The hound and heather. Our website may contain links to external sites, operated by other owners and third parties, over which we have no control. For this reason, we encourage our visitors to be aware when they leave our website and to read the privacy statements applicable on other sites they may visit. Any access to such other sites or pages is therefore entirely at your own risk. We are not responsible for the data protection policies (including personal data protection and cookies), content or security of any third-party websites linked to or from group websites.

11. CHANGES TO OUR PRIVACY POLICY

Our privacy policy is regularly reviewed. Following any changes, the new version of the policy will be uploaded to the websites and the old versions removed.

12. HAVE A QUESTION?

 

This privacy notice was last updated on 15th October 2019

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